Refund & Cancellation Policy

At Gupta & Daughter's we aim to provide 100% successful transactions. However, in case of issues, this policy explains our refund process.

1. Successful Transaction

Once a recharge or bill payment shows as "Success" on our platform and with the operator, it cannot be cancelled or refunded.

If you entered the wrong mobile number/customer ID, the recharge will still go to that number. Gupta & Daughter's will not be responsible for it.

2. Failed Transaction

If money is debited from your account but the transaction fails or remains "Pending":

• UPI / Wallet / Net Banking / Cards: The amount will be auto-refunded to the original payment source within 24 to 48 business hours.
• No action required from your side. You will get SMS/Email confirmation once refunded.

3. Delayed/Partial Success

Sometimes operators take time to credit.

• If not credited within 48 hours, please contact support with your transaction ID.
• If the operator rejects it after 48 hours, a full refund will be initiated.

4. Duplicate Payment

If the same bill/recharge was paid twice due to a technical error, refund for the extra payment will be processed within 3-7 business days after verification.

5. Refund Timeline

Payment Method	Refund Time
UPI / Wallet	24-48 Hours
Debit/Credit Card	3-5 Business Days
Net Banking	3-7 Business Days

Refund time depends on your bank and may vary during weekends/holidays.

6. Non-Refundable Cases

Refunds will NOT be provided for:

1. Wrong number/customer ID entered by user
2. Successful transactions as per operator records
3. Change of mind after successful recharge
4. Cashback, coupons, or promotional credits

7. How to Request a Refund

1. Go to "Transaction History" in the App/Website
2. Contact support with your transaction details
3. Or email us at: info@gupta-daughters.com with Transaction ID, Amount, Date

8. Cashback Refunds

Cashback is not refundable. It will be credited as per offer T&C within 24-72 hours.